FAQ

Our Guarantee

We unconditionally guarantee your satisfaction. If you are not happy with our products or services, we will work to satisfy you completely

Where are you located?
Red Brick Clothing is located at 17 Dracut Road, Hudson, NH 03051. Click here for directions.

What are your hours?
We are open Monday though Friday 9 a.m.- 5 p.m. Thursday we are open until 7 p.m. Other evenings by appointment. Sorry, not on weekends.

Where is the online store for Lowell Catholic or Bishop Guertin?
Click here to shop for Lowell Catholic, Click here for Bishop Guertin.

I need to organize a large order for my team, league, school or association. Can you help me?
Of course! That’s our specialty. There are a number of ways to achieve this goal. We can create paper order forms; handle the collating and individual order packaging. We also have the ability to create an online store for you. Call a Red Brick sales rep for more details on the process and your options.

Can a salesman come see me?
We would love to come see you. Please call to talk about your needs and a sales rep will come see you with samples and pricing.

What is the minimum order?
We have a strict 12 piece minimum for screen-printing. We have a 6 piece minimum for embroidery but we will sew fewer items in special cases.

Do you sell wholesale?
Our prices are always wholesale pricing. We have pricing into the thousands and can work with your jumbo orders.

Where can I print my design?
The most common places we print are on front center, full front, left chest, full back, back yoke, left hip, large print up pant leg and bottom left leg.

Some specialty locations include hood imprints, sleeves, shirt bottom, side wraparound and cuff decorations.

Can you do an all over print?
Red Brick Clothing prints on finished garments using the most modern screen-printing equipment. So, we are unable to print a continuous design over the entire garment.

Can I get a sample of my design?
We will sew a physical sample of your embroidered design and either scan and email it to you for you may choose to see it in person. We will email you a digital copy of your screen-printed design as it will exactly appear on your garments. If you would prefer a screened sample, you are able to do a minimum order of 12 pieces.

Can I see samples before I choose my garments?
Absolutely! We have thousands of samples in our showroom conveniently located just off route 3 in Hudson, NH. If you would like, one of our sales reps would be happy to come see you with samples and pricing. If we don’t have a sample of the particular garment you would like to see we are happy to order it in!

Are white t-shirts less expensive than colored garments?
Yup! White t-shirts are least expensive, grey shirts are more and then any colored t-shirt is bit more.

What do you need to start my order?
We will need colors, quantities and sizes. We will also need your artwork or an idea of what you would like you design to look like. We also require a 50% deposit to start your order.

Can I get a catalog?
We have catalogs to fit every facet of your needs. We have general catalogs for broad garment needs and specialized catalogs for more specific needs including athletic catalogs, bag catalogs, promotional product catalogs among many others. We would be happy to mail them out, drop them off or come by our shop and pick them up.

How long will it take to receive my order?
Typical turnaround time is 10 working days. We can work with your in-hand date and never miss your drop-dead date.

How/when do I pay?
We require a 50% down payment at the time of your order unless other arrangements have been made. You can pay the remainder at the time of pick-up. We accept cash, check and all types of major credit cards.

How do I get a quote?
Call or email us with your order information and a sales-rep would be happy to help. Click here for all contact info.

Do all my garments have to be the same color?
As long as we can print in the same ink colors on all you garments you can mix and match garment colors as much as you would like. If you would like to change ink colors for different garments you will incur a $15 fee for every ink change.

What if I order a combination of different garments all decorated the same?
If all garments are decorated the same we will give you the price break of your total amount of garments. For example if you order 12 t-shirts and 12 sweatshirts, decorated the same, we will price the order at the 24 piece price break.

I need my order in less than a week, can you help?
We can work with you on rush orders. Depending on the circumstances there may be a $50 rush fee.

What type of files do you accept?
We accept all types of files. Vectored art in .EPS form is preferred, but send us what you have and we’ll figure it out from there.

I need you to ship my order, how much will that cost?
We ship UPS ground unless the order needs to arrive faster. We can quote you shipping once we know your quantity and where it will be shipped.

Can you match PMS colors for print or embroidery?
For screen-printing we can mix inks to match any PMS color exactly. For embroidery we are limited to the thread colors manufactured by the supplier. We can come close but cannot guarantee an exact match of your PMS color.

Do you have specialty inks?
If you’re looking for something different and eye-catching, we have specialty inks including glitter, neons, puff, high density and many others that may interest you. Special pricing may apply.

Will the ink color be exactly as it appears on my computer?
Colors vary on computer monitors. The imprint colors will be close but may not match exactly. If you are worried about colors, it is best that you come see the ink colors in person.

Will you print or embroider on my garments?
We only print and embroider on garments supplied by Red Brick Clothing. Only in specialty cases will we decorate your garments.

Do you guarantee your work?
We unconditionally guarantee all imprints for the life of the garment. If you are unsatisfied with any facet of your order, garment, imprint or service; we will work until you’re completely satisfied.


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